Contact Us
We're here to help
Contact nbloop with questions about our products, orders, payments, shipping, returns, refunds, or your shopping experience.
Customer service email: service@nbloop.com
Customer service phone: +1 (213) 873-4745
Telephone availability may vary. If you cannot reach us by phone, please email us so that we can review your request. Calling charges depend on your telephone provider.
Help with an existing order
To help us locate your order and understand your request, please include:
- Your name and order number
- The email address used at checkout
- The product concerned, if applicable
- A short description of your question or problem
- Clear photographs of any damage, defect, incorrect item, or missing component, where relevant and available
Please keep the product and packaging while we review a product issue, where reasonably possible. Photographs help us investigate but do not replace any rights you have under applicable law.
Our team can assist with product information, order changes or cancellation requests, tracking, delivery concerns, missing items, damaged or defective products, returns, and refund status. Order changes may no longer be possible once fulfillment has progressed, but we will explain the available next steps.
Privacy requests
For requests concerning your personal information, email service@nbloop.com with the subject Privacy Request, or call +1 (213) 873-4745.
Tell us whether you want to access, correct, delete, or otherwise exercise a right concerning your information, or opt out of advertising-related data sharing. See our Privacy Policy and Your Privacy Choices for more information.
For your security, do not send full payment card numbers, card security codes, account passwords, or banking credentials through customer support.
Business information
Store brand: nbloop
Operating entity: 湖北宇宙商贸有限公司 (Hubei Yuzhou Trading Co., Ltd.; English translation)
Registered business address: Room 810-2, 8th Floor, Comprehensive Office Building, No. 6 Jinlong Road, Jingui Community, Fushan Subdistrict, Xianning High-tech Development Zone, Xianning, Hubei, China.
Website: www.nbloop.com
Before sending a return
Please contact customer service to obtain the appropriate return instructions and destination. Return locations may vary by product, fulfillment location, and the circumstances of your return.
Do not send products to our registered business address, an address on a parcel label, or another location unless we have confirmed that destination for your return. This instruction helps route your parcel correctly and does not restrict statutory cancellation or consumer rights.